Frequently Asked Questions
Q: Do you allow refunds and returns?
Unfortunately we do not offer refunds or accept returns, due to the nature of the products we supply and the COVID-19 pandemic. Exchanges/refunds may only apply due to company error. However, if you are dissatisfied with our products or services, feel free to contact us at firstname.lastname@example.org so we can evaluate any issues or concerns you might have.
Q: How can I reach your customer service team?
Our customer service team is available between the hours 10 am- 6pm.
You can send us an email at email@example.com or DM us on Instagram @afrikangoddesslair.
Q: Can I make changes to my order once it has be placed?
You can make changes to your or immediately after it has been placed. Send us an email at firstname.lastname@example.org requesting changes. Please be advised that if items were already shipped, we won't be able to make any changes to your order.
Q: When will my package be delivered?
Orders are shipped within 2 business days after order has been placed. It takes 3 to 5 days for your to arrived after it has been shipped.
Q: What are your business hours?
Mondays - Saturdays
10:00 a.m - 6:00 P.m
Q: Are all of your products organic and NON-GMO?
Our products are 100% naturally grown and produced without genetic engineering or alternation.