Frequently Asked Questions

Q: Do you allow refunds and returns?

Unfortunately we do not offer refunds or accept returns, due to the nature of the products we supply and the COVID-19 pandemic. Exchanges/refunds may only apply due to company error. However, if you are dissatisfied with our products or services, feel free to contact us at info@thegoddesslair.com so we can evaluate any issues or concerns you might have.

Q: How can I reach your customer service team?

Our customer service team is available between the hours 10 am- 6pm.

You can send us an email at info@thegoddesslair.com or DM us on Instagram @afrikangoddesslair.

Q: Can I make changes to my order once it has be placed? 

You can make changes to your or immediately after it has been placed. Send us an email at info@thegoddesslair.com requesting changes. Please be advised that if items were already shipped, we won't be able to make any changes to your order.

Q: When will my package be delivered?

Orders are shipped within 2 business days after order has been placed. It takes 3 to 5 days for your to arrived after it has been shipped.

Q: What are your business hours?

Mondays - Saturdays

10:00 a.m - 6:00 P.m

Q: Are all of your products organic and NON-GMO?

Our products are 100% naturally grown and produced without genetic engineering or alternation.